What makes Windows on Washington one of the Best in Home Improvement

Hiring a professional home improvement contractor can be a stressful task. After all, you are putting your cherished home in the hands of someone else, so you want to ensure they are the right fit and will do the best possible job. At Windows on Washington, we have been in the home improvement industry for 14 years and are one of Maryland and Virginia’s most respected home improvement companies. This is because we work hard to make our clients’ homes not only more beautiful, but also more comfortable and energy-efficient.

The team at WoW also believes that home improvements should be enjoyable and certainly not stressful. For this very reason, we have spent years designing our consultations, installations and customer care experiences in a way that minimizes stress and offers each of our clients a fair, honest and enjoyable home improvement experience.

The purpose of this article is to share with you a little of who we are at the core, our culture. Our success has been built on consistent and dependable hard work and dedication over years, always listening to our customers and putting them first.

1. We Do Not Sell, We Listen.

It is extremely important to us at WoW that our clients never feel as though they are being ‘sold’ to, or pushed into any home improvements they do not want or need. That is why our consultations are designed in a way that allow us to listen to your needs, understand your lifestyle, respect your budget and provide a home improvement solution that is perfect for you. You will never experience us using forceful selling tactics. We pride ourselves on our honest and helpful advice, so you can make an informed decision about what is best for you and your home.

2. We Only Work with the Best. 

We know and understand your home is one of your most valuable and prized assets. That is why we only work with the highest quality brands and expert installers. It is important you invest in high quality products that stand the test of time, and select a home improvement contractor you can trust to deliver quality work. With over 14 years in the home improvement industry, we understand the differences between the various brands on the market and choose the products we offer with the utmost care. We do the in-depth research so you do not have to, and we stake our reputation on this knowledge.

3. We Understand the Importance of Communication.

At WoW, we know the home improvement journey can be long and onerous. That is why we have in place a comprehensive customer care process that ensures you are kept up-to-date every step of the way, from your first point of contact with WoW, until your home improvement project is finished. Our friendly and experienced Customer Care Team works closely with you and your project manager, so you are across the status of your home improvement project at all stages. With scheduled communications on a regular basis, you will never be left wondering about the next steps or the timeline for project completion.

4. We Are a Family Owned, Local Company. 

Windows on Washington is a fully licensed, bonded, insured, local and family-run business. When you choose WoW, your home improvement dollars stay in the Maryland and Virginia area. We also give back to our community by supporting local charities.

5. We Offer Lifetime Warranties. 

At WoW, we stand behind the exceptional quality of our work with a lifetime warranty on our workmanship, including a complimentary accidental glass breakage warranty.

6. We Are More Than Experts.

The reality is, when it comes to the home improvement industry, many companies claim to be experts. This can make it extremely difficult for homeowners to know who to trust. Of course, we could go on and on about our intense training process for our staff and installers, but what really highlights our expertise is our client reviews, and the awards we continue to achieve year after year. Check out this stellar review from James:

“Every step of the process, from the initial query regarding sales prices to the final thank you after the work crew left, was perfect […] It was very obvious those guys knew exactly what and how to do the job […] Don’t think twice about WOW. You will not be sorry! I recommend them 100% and I am planning on future work by them again!”

James F, May 2018

We are also proud Angie’s Super Service Award winners, which we’ve won for eight consecutive years. We have an A+ rating with the Better Business Bureau and have never had a filed complaint. We also have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Guild Quality, Houzz, and Yelp.

As you can see, there is a lot that goes into achieving and maintaining a quality home improvement company. To see how we can help you make your next home improvement project hassle-free and most importantly, enjoyable – contact us here today.