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Windows on Washington Ltd. warrants that the installed work meets all material manufacturer specifications and will be free from defects of workmanship for the prescribed times as detailed below. Warranties are only on full replacement systems down to the substrate. All products are warrantied by their manufacturers. Please consult manufacturer’s warranty for details.

 The following Installation Warranties apply:

  • Windows – Lifetime (includes Accidental Glass Breakage and 90-­Day Courtesy Screen Replacement)
  • Doors – Lifetime
  • Siding – 10 years
  • Roofing – 10 years; Skylights – 2 years (with replacement and flashing kit)
  • Gutters – Lifetime

WARRANTY CLAIM SUBMISSION

To submit a claim, a copy of this warranty and a copy of the Owner’s sales agreement must be submitted in writing by mail to Windows on Washington Ltd. at 23465 Rock Haven Way, Suite 120, Dulles, Virginia 20166, along with a brief explanation of the claim. Claims must be submitted to Windows on Washington Ltd. promptly after discovery of the defect and within the applicable warranty period. Windows on Washington Ltd. will then schedule an appointment to inspect the premises within a reasonable period of time after having received the claim. If, after the inspection, Windows on Washington Ltd. determines that a valid claim exists under one or more of the warranties, Windows on Washington Ltd. will repair, reinstall, replace or refund the purchase price of the failing product or service, solely at Windows on Washington Ltd.’s option.

If Windows on Washington Ltd. determines to replace any or all products, and if such products as originally installed are no longer available, Windows on Washington Ltd., shall have the right to substitute a product(s) designated by Windows on Washington Ltd. to be of equal quality. Replacement of a product or component does not renew the warranty period. Minor color variations may exist between replacement product and the originally installed product and are not indicative of a defective product. Screens that are damaged within 90 days of the date of installation will be repaired or replaced at the sole discretion of Windows on Washington Ltd. If, at Windows on Washington Ltd.’s option, a purchase price refund is conveyed to the Owner, then all warranties are terminated, and repair, replacement, or removal of Windows on Washington Ltd.’s products shall become the sole responsibility of the Owner. No warranties are valid unless and until the Owner has made full payment under the original Windows on Washington Ltd. sales agreement and all addenda thereto. Non-­warranty calls for repair, adjustment or product failure identification may result in a service charge.

WHAT IS NOT COVERED

Windows on Washington Ltd. grants these warranties to the Owner only and only materials purchased from and installed by Windows on Washington Ltd. are covered by these warranties. All warranties terminate immediately upon the transfer of home ownership, unless the terms of transfer are met (see “How to Transfer These Warranties”). All warranties assume normal and reasonable use of Windows on Washington Ltd.-­‐installed products or components. Minor color or textural variations from lot to lot of product are not product or installation defects. These warranties do not cover any other damage, workmanship or material failure including, but not limited to, damage caused by occurrences beyond the control of Windows on Washington Ltd., such as the settlement of the building, failure of the structure (including foundation and walls), use of incompatible accessories, removal, repair, or re-installation of any Windows on Washington Ltd.-installed products or components by other than Windows on Washington Ltd., normal weathering, corrosive effects of salt air and chemical pollutants, normal fading, deterioration of caulking compounds, abuse, fire, flood, lightning, high winds, windblown objects, earthquakes, hurricanes, ice dams, icicles, and or ice storms, atmospheric conditions or weather of catastrophic nature, other acts of God or nature, intentional acts, operator error, unreasonable use, war, vandalism, or pollution. Windows on Washington Ltd. is not liable for incidental or consequential damages including but not limited to damages to the structure, contents, health and safety of any persons, deterioration, infestation, mold, fungus or bacteria resulting from any failures, delayed or improper repair. These warranties also will not apply to damages resulting from the failure to provide reasonable maintenance, including caulking as reasonably necessary and failure to clean the product. These warranties do not apply to damages due to or arising from the identification, detection, abatement, encapsulation or removal of mold, asbestos, lead based products or other hazardous substances inside or outside of the structure being improved.

Accidental Glass Breakage Warranty excludes the following: shape windows, palladian windows, tempered, laminated or obscure glass, sliding glass door glass, entry door glass and 3rd party damage.

CONDENSATION

Windows on Washington Ltd. is not responsible for condensation that may form on a window resulting from pre-existing conditions in the Owner’s home and/or environmental conditions such as external temperatures and humidity levels. Reducing the humidity in the home will often remedy any condensation problems.

WHAT VOIDS THESE WARRANTIES

Installation, removal, painting, repair, adjustment, tampering or re‐installation of any Windows on Washington Ltd. installed product or component by other than Windows on Washington Ltd. voids any and all warranties within this document. Windows on Washington Ltd. expressly disclaims any liability for any costs, defects or damages with respect to such actions.

REMEDIES AND RIGHTS

These warranties of Windows on Washington Ltd. are the only expressed warranties, provided by Windows on Washington Ltd. No employee, representative, agent, nor any other person has the authority to assume or incur on behalf of Windows on Washington Ltd. any obligation, liability, or responsibility in place of or in addition to these warranties. In no event shall the duration of any implied warranty of merchantability or fitness for a particular purpose be longer than the duration of ownership and occupation by the original owner (or secondary homeowner as per the below stated conditions for transfer) of the home on which Windows on Washington Ltd. installed a product. Windows on Washington Ltd.’s liability to Owner (or any secondary homeowner as per the below stated conditions for transfer) under this document is limited to the amounts received by Windows on Washington Ltd. for services rendered under the sales agreement or purchase order with the Owner. In no event shall Windows on Washington Ltd. be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied warranty of a Windows on Washington Ltd. installed product or service.

HOW TO TRANSFER THESE WARRANTIES

Subject to the other terms and conditions contained in this document, these warranties are transferable by the Owner to a subsequent homeowner of the home where the products are installed. The Owner may transfer these warranties only once, and the transferee will then step into the shoes of the Owner for purposes of these warranties. To transfer these warranties, the Owner must request by certified mail, within 30 days of settlement, an inspection and re‐certification of Windows on Washington Ltd. installed projects by Windows on Washington Ltd. Upon inspection and re-certification to the satisfaction of Windows on Washington Ltd. or upon Windows on Washington Ltd.’s waiver of such inspection and re-certification, these warranties shall transfer to the subsequent homeowner. Please mail your warranty requests to Windows on Washington Ltd., ATTN: Warranty Transfer, 23465 Rock Haven Way, Suite 120, Dulles, Virginia 20166. No other or further transfers of these warranties is permitted.

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8th Consecutive Super Service Award Winner!

Windows on Washington has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2017.

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