What makes WoW so different?

Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient.

The Wow Process

01 | PHONE CALL

Congratulations on taking the first step towards making your home improvement plans a reality! Within 1 business day of submitting your inquiry on our website, social media or review site, our Customer Service Team will call you to schedule your complimentary in-home consultation and site evaluation.

02 | IN-HOME CONSULTATION

A certified WoW consultant will visit with you at your home to review the project in detail and discuss how the WoW home improvement process is designed to be stress-free from start to finish.

03 | PROPOSAL

You will receive a written estimate within 3 business days of the consultation, with timing dependent upon the complexity of the project and any specialty pricing requirements. You will also be provided with any required financing paperwork, our installation Guidelines and Acknowledgments, and the EPA's The Lead-Safe Certified Guide to Renovate Right for homes built before 1977.

04 | CONTRACT

To accept the project proposal and terms and conditions, you will sign and date the required paperwork.

05 | MEASUREMENTS

The Installer assigned to your project will contact you to schedule an appointment to take exact measurements for your custom products.

06 | PRODUCT ORDER

Once the installer confirms the product specifications, your custom products are ordered and we will inform you of their projected ship date.

07 | INSTALLATION

When your products are in stock, our Customer Service Team will contact you to schedule installation.

08 | WRAP UP

The Customer Service Team will contact you to ensure your satisfaction with our work and determine if anything requires further attention. Accounting will collect final payment to close your account and send you a copy of your paid invoice and all relevant warranties. You will also have the opportunity to provide feedback via a third-party survey.

We don't sell, we listen.

It is important to us that you don’t feel that you were ‘sold to’ or pushed into anything you don’t want or need. Our in-home consultations are designed so that we can listen to your needs, understand your lifestyle, respect your budget, and provide a tailored solution that is right for you.

With WoW, you can be confident there will be no high pressure selling tactics, just honest, helpful advice, so you can make an informed decision about what is right for your home.

We only work with high quality brands and expert installers.

Your home is your most valuable asset. You need to invest in high quality, reliable products that stand the test of time and choose a home improvement contractor that you can trust to deliver on their promise to perform outstanding work.

After more than 10 years in the home improvement industry, we understand the differences between various brands and we choose the products we offer very carefully. We have done a tremendous amount of research so you don’t have to, and we stake our reputation on this knowledge.

Yes, we really do have the expertise.

Many companies claim to be experts, making it difficult to know who you really can trust. We could tell you all about our intense training process for our staff and installers, but what speaks volumes about our expertise is what our clients say about us and the awards we have achieved, year after year.

We are proud Angie’s Super Service Award winners, which we’ve now earned for seven consecutive years. We have an A+ rating with the Better Business Bureau and have never had one filed complaint. In addition, we have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Guild Quality, Houzz, and Yelp.

Communication is key

We understand that you may need guidance along the home improvement journey. That is why we have a comprehensive customer care process that will keep you up-to-date every step of the way from the time you first contact WoW to the time your project is fully complete.

Our Customer Care Team works closely with you and your project manager, so you know your project status at all times. They have scheduled communications with you on a regular basis, so you will never be left wondering about the next steps or the timeline for project completion.