I was most satisfied with the whole process. The salesman Zach was incredible. He came over and discussed windows with us for 2 hours. He covered everything. Other companies fell short here, because their sales staff just didn't want to talk to us. And the installers were very professional, very knowledgeable, and very fast. Just in general, I thought they were great. I especially liked the salesman Zach that worked with us. The installation crew, and the foreman, I can't remember his name, he was fantastic.