7 Questions to Ask a Home Improvement Contractor Before Signing

When choosing a home improvement contractor, questions ­– and lots of them – are key. The more you ask in the beginning, the better off you will be in the long run. You do not want to get half way through your home improvement project to find you have hired a less than honest contractor, or that some component you thought was included in the initial fee, actually ends up costing you extra. 

It is often the case that finding your ideal contractor can be difficult; there are many home improvement contractors in Virginia and Maryland, so how do you know who is the best? If you have found the contractor you want to hire for the job, you can soon breathe a sigh of relief … just not yet. Before signing on the dotted line, there are a few vital questions you should be asking your contractor. While most home improvement contractors are trustworthy, some of them are only interested in turning a profit and will not put in the time and effort that your home improvement project deserves. That is why we have put together 8 questions you should ask a home improvement contractor before you sign, so you can confidently choose the right contractor for your project.      

1. How long have you been in the home improvement business?

In most cases, the longer the contracting business has been in operation, the better. This is because they have had years to work through their ‘growing pains’ that most companies deal with when they are just starting out. Contracting business with experience will have ready-made systems in place to make sure work is always on time, on budget and of high quality. However, some home-owners may choose to hire an individual contractor with many years of experience, yet are new to owning a business. The main thing is you want someone – whether it is an individual or a business – with plenty of home improvement experience.

It is also important to do a little research into their business history. You should request proof that they are currently state licensed in your area. Each state has different rules, so have a look at this list to find out whether your contractor is required to be licensed or registered to work on your project.

2. What is the schedule?

While having a schedule might not seem like a big issue, it is important you know what is going on at all times. A schedule includes much more than a start and finish date. A schedule should outline tasks and timing, providing you with a holistic view of your project. It also allows you to keep track of the work going on, that way you will know if things are taking too long to complete. Of course, it is almost impossible to keep to the exact schedule with home improvement projects as new issues will always arise, but having a rough guideline keeps everyone accountable.

3. How will you ensure my home is protected? 

Talking about it before the home improvement begins will give you a better idea of how your home will be protected while the project is being completed. What is the process for removing and replacing furniture if required, is your home livable during this process and if so how will they keep it safe, neat and tidy so there are no accidents.

4. How will we communicate?

These days, there are countless modes of communication. Perhaps you like to text while your contractor prefers email. Understanding how they communicate is vital before you engage with any home improvement contractor. Make sure you are clear on not only how they communicate but also how frequently should you expect to hear from them and what they will be communicating For example, what are the steps involved for this entire project, do they provide a weekly update on where your project is in their system, what is happening next, what is the timing and do you need to do anything to prepare?

5. Do you have insurance in case something in my property gets damaged?

Of course no contractor enters your home with the intention of doing damage to your property, yet accidents do happen. If, and when, something breaks or gets damaged during the renovation, it is not your financial responsibility to repair damages you did not cause. Make sure you sight and understand what their insurance covers them for in your home.

6. What kind of documents will I receive after completion? 

Once your home improvement project is complete there will be a hand over stage for you to review the work and accept it or request changes. Make sure you discuss this process with your contractor prior to signing up.

7. Who is in charge of the project and who is your point of contact?

You are probably speaking with the sales rep or business development manager before you sign with the contractor. After that, your project will be handed over to the installation team so it is important you have the contact details of who is in charge of your job and also the customer service person so you know who to reach out to if you have any questions.