Here we go! Your products are being manufactured and we are one step closer to installation day. Please read below for more information on how WoW has fine tuned this process to make sure you have a smooth and stress-free installation.
Many clients have a variety of questions about how we schedule installations, as well as what to expect on the big day. We would like to take this time to review our scheduling process, which starts when we receive your custom products in our warehouse. A quality control check will take place and then the scheduling department will call you to secure a date for installation.
Prior to the installation and the arrival of our crew, we ask the homeowner to prepare the property as outlined in our Installation Guidelines. We require that the homeowner remove all window coverings (mini blinds, vertical blinds, shades, interior shutters, drapes), disconnect alarm systems, secure all valuables, remove all delicate objects and clear an area of 3 feet around each work space for our crew. If we are unable to perform the installation due to inadequate site preparation, a $250 dispatch fee will be charged.
There are weather conditions that prevent our crews from installing, including precipitation, high winds and extreme temperatures. Since forecasts can be quite unreliable, we do not move scheduled projects in anticipation of bad weather. We make a weather determination the morning of the scheduled installation, and if rescheduling is necessary we will email you by 7:30 a.m. and follow up with a phone call by 8:00 a.m. to reschedule.
We will need you to be home at the end of the installation in order to make sure you are satisfied with our workmanship and complete the closeout process with the installers. As a reminder, the project balance is due on the scheduled installation date.
Thank you once again for trusting Windows On Washington with your home improvement needs. We look forward to completing your project and making your home more beautiful, comfortable and energy efficient. If you have questions or need assistance at any time, please do not hesitate to contact us directly at 703-378-1190.
Our reputation for client service excellence means everything to us. Our Client Care process ensures you are informed throughout your project, with no surprises. As you can see from our hundreds of 5-star reviews, we consistently exceed our clients’ expectations. We look forward to showing you the “WoW difference” in home improvement contracting.
Everyone at WoW went above and beyond, and exceeded my already high expectations. Our house is now warmer, quieter, and looks so much better!
Simply put, it was one of the best contracting / house project experiences we’ve had.
