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WOW has demonstrated a "Commitment to Excellence".

WOW has demonstrated a "Commitment to Excellence".

The crew placed tarps on the carpet to protect from floor dirt and damage. All old windows were removed from the site including smaller pieces of splintered wood and trim debris. Jose and Tomas' installation was superb. While installing the trim, it started to rain and they had to stop. The crew informed us they were going to lunch and would return later in the day to finish the trim. This was greatly appreciated after having another contractor disappear for weeks without any communication earlier in the year. WOW takes care of the little things. WOW exceeded my expectations. Every company talks a good game but WOW executes a good game. WOW's communication with the client is unsurpassed. From the day I visited the WOW facility to my providing this feedback, WOW has demonstrated a "Commitment to Excellence". We had a ripped screen on a window and, I misread and did not respond to an email from WOW requesting the window's serial number to get a replacement. After a while, WOW followed up to get the information to order the replacement screen. I think there are many companies that would not follow up with an non-responding client in this situation.

Topics: Windows

Paul C  |  Herndon