Windows on Washington warrants that all installed work will meet applicable manufacturer specifications and will be free from defects in workmanship for the time periods outlined below. Workmanship warranties apply only to full replacement systems installed down to the substrate. All products are covered by their respective manufacturer warranties; please refer to each manufacturer’s documentation for specific coverage details. This warranty does not cover damage resulting from acts of nature, misuse, or improper maintenance.
To submit a claim, a copy of this warranty and a copy of the Owner’s sales agreement must be submitted in writing by mail to Windows on Washington Ltd. at 23465 Rock Haven Way, Suite 120, Dulles, Virginia 20166, along with a brief explanation of the claim. Claims must be submitted to Windows on Washington Ltd. promptly after discovery of the defect and within the applicable warranty period. Windows on Washington Ltd. will then schedule an appointment to inspect the premises within a reasonable period of time after having received the claim. If, after the inspection, Windows on Washington Ltd. determines that a valid claim exists under one or more of the warranties, Windows on Washington Ltd. will repair, reinstall, replace or refund the purchase price of the failing product or service, solely at Windows on Washington Ltd.’s option.
If Windows on Washington Ltd. determines to replace any or all products, and if such products as originally installed are no longer available, Windows on Washington Ltd., shall have the right to substitute a product(s) designated by Windows on Washington Ltd. to be of equal quality. Replacement of a product or component does not renew the warranty period. Minor color variations may exist between replacement product and the originally installed product and are not indicative of a defective product. Screens that are damaged within 90 days of the date of installation will be repaired or replaced at the sole discretion of Windows on Washington Ltd. If, at Windows on Washington Ltd.’s option, a purchase price refund is conveyed to the Owner, then all warranties are terminated, and repair, replacement, or removal of Windows on Washington Ltd.’s products shall become the sole responsibility of the Owner. No warranties are valid unless and until the Owner has made full payment under the original Windows on Washington Ltd. sales agreement and all addenda thereto. Non-warranty calls for repair, adjustment or product failure identification may result in a service charge.
Windows on Washington Ltd. grants these warranties to the Owner only and only materials purchased from and installed by Windows on Washington Ltd. are covered by these warranties. All warranties terminate immediately upon the transfer of home ownership, unless the terms of transfer are met (see “How to Transfer These Warranties”). All warranties assume normal and reasonable use of Windows on Washington Ltd.-‐installed products or components. Minor color or textural variations from lot to lot of product are not product or installation defects.These warranties do not cover any damage, defect, or failure arising from causes outside the control of Windows on Washington Ltd., including but not limited to:
Settlement or movement of the building or structure (including foundation and walls)
Failure of the underlying structure or substrate
Use of incompatible accessories, components, or modifications
Removal, repair, alteration, or re-installation of any WoW-installed products by anyone other than WoW
Exposure to corrosive environments, chemical pollutants, or salt air
Normal weathering, fading, chalking, or deterioration of caulking compounds
Abuse, neglect, accident, fire, flood, lightning, windstorms, high winds, wind-blown debris, earthquakes, or other acts of nature
Pest infestation, mold, mildew, fungus, or bacteria
Improper, insufficient, or delayed maintenance (including failure to re-caulk as needed or to clean products according to manufacturer guidance)
Damage arising from the presence, handling, or removal of hazardous materials including mold, asbestos, or lead-based products
WoW is not responsible for interior or exterior condensation resulting from humidity levels, temperature differentials, or pre-existing environmental conditions within the Owner’s home. Adjusting indoor humidity often resolves condensation concerns.
Accidental Glass Breakage Warranty does not cover:
Shape or special-configuration windows
Palladian windows
Tempered, laminated, or obscure glass
Sliding glass door glass
Entry door glass
Any damage caused by third parties
Windows on Washington Ltd. is not responsible for condensation that may form on a window resulting from pre-existing conditions in the Owner’s home and/or environmental conditions such as external temperatures and humidity levels. Reducing the humidity in the home will often remedy any condensation problems.
Any installation, removal, painting, modification, adjustment, repair, or re-installation of WoW-installed products performed by anyone other than Windows on Washington Ltd. voids all warranties. WoW disclaims any liability for damages arising from such actions. Windows on Washington Ltd. expressly disclaims any liability for any costs, defects or damages with respect to such actions.
These warranties of Windows on Washington Ltd. are the only expressed warranties, provided by Windows on Washington Ltd. No employee, representative, agent, nor any other person has the authority to assume or incur on behalf of Windows on Washington Ltd. any obligation, liability, or responsibility in place of or in addition to these warranties. In no event shall the duration of any implied warranty of merchantability or fitness for a particular purpose be longer than the duration of ownership and occupation by the original owner (or secondary homeowner as per the below stated conditions for transfer) of the home on which Windows on Washington Ltd. installed a product. Windows on Washington Ltd.’s liability to Owner (or any secondary homeowner as per the below stated conditions for transfer) under this document is limited to the amounts received by Windows on Washington Ltd. for services rendered under the sales agreement or purchase order with the Owner. In no event shall Windows on Washington Ltd. be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied warranty of a Windows on Washington Ltd. installed product or service.
Subject to the other terms and conditions contained in this document, these warranties are transferable by the Owner to a subsequent homeowner of the home where the products are installed. The Owner may transfer these warranties only once, and the transferee will then step into the shoes of the Owner for purposes of these warranties.
To initiate a transfer:
The original Owner must request an inspection and re-certification by certified mail within 30 days of settlement.
Upon successful inspection and re-certification (or written waiver) by WoW, the warranties transfer to the new homeowner.
Mail transfer requests to:
Windows on Washington Ltd.
ATTN: Warranty Transfer
23465 Rock Haven Way, Suite 120
Sterling, Virginia 20166
No further transfers of these warranties are permitted.
