At Windows on Washington, we take our customer reviews very seriously. Customer satisfaction is what drives us to provide the best quality products and reliable services. We would like to thank our customers that took the time to provide us valuable feedback.
Below are our most recent reviews you can view previous reviews on our Archive page here.
Before I start, I need to say this is only the second one of these online reviews I've ever written. It's one of those things you always say you'll do about a company you like (or don't), but never get around to doing.
In this case, I feel compelled to let people know my experience(s), especially since my bar is undoubtedly higher than it is for most people.
In 2014, I decided to see about replacing the 30-year-old windows on my townhouse. I asked friends for recommendations, did research, and read blogs (I never read blogs...), and had some companies come out and talk to me and provide estimates.
I soon became convinced this was like the used car industry (draw your own conclusions). I kept researching, and, one night, noticed a blog from a former installer/now contractor who was answering people seemingly very intelligently and knowledgeably across different blogs. He responded to one person in the DC region with, "You live in the DC area? You have to talk to Windows on Washington."
That recommendation was enough to send me to WOW's website where they offered an objective guide to buying windows. What a concept! "Here's what you need to know even if you don't buy ours." Of course, I had to provide my email address, but I was so impressed I gladly gave it to them.
After reading the brochure, I was actually anxiously awaiting a call from them. I didn't hear from them at 9:01:01 and was surprised! By 10:00, I still hadn't heard from them, so I called. They said, "We were going to get to you." I was so impressed that they weren't already at my doorstep!
Zach came out and so impressed me with the depth of his knowledge, his attitude, willingness to work with me, and no-pressure tactics - not to mention price - that I was stunned. Also, I realized I had seen the owner (Eric) contribute in various help forums while on my blog travels.
Their prices were 30% below other competitors for better windows and outstanding installation. I had seen the reviews on their installers, and all of them proved to be true: they were neat, fastidious, answered all my questions as I pestered them all day, and watched my face at the end to see if I had been satisfied. (They told me they're trained to do that; if there is any hint that you have any questions, they don't leave until you're happy.)
I was. And, have been. My cleaning lady tried to open one of them last year and it came off the rail (or whatever the correct term is). I called Zach who came out that day and put it right and explained what she had done and what not to do in the future...
I also had them do a roof check-up last year. Zach came out and went up on the roof and showed me pictures of previous fixes that had been done (shoddily as it turns out). Then he showed me their work. Like day and night.
A friend of mine also used them and felt the same way.
And, I asked them to do a special job for me, outside their normal purview. They did it.
I am so impressed and would highly recommend them to anyone and everyone.
Great experience with Windows on Washington. The salesperson was great. He did not try to sell me a more expensive window that I didn't need and he did not try to keep bargaining over the price as some salespeople do. He was very straightforward. Price was reasonable. I had eight double hung windows installed. They did an excellent job. I also had my bay window capped, which also looks great. I didn't even know the wood on the bay windows could be capped to be maintenance free for pretty much forever, until the salesperson suggested it. Definitely worth the extra few hundred dollars. They also cleaned up everything. Other than the new windows, you can't even tell they were there! Will definitely recommend to anyone needing new windows or other projects done.
This is the second time we have used Windows
The salesperson was great; he helped us determine what we needed and didn't try to sell us things we didn't need. The installation crew did an excellent job.
Brian & Heather G
Thanks for your messages. We were completely satisfied and would definitely come back to Windows on Washington again. Thanks
Daniel & Alicia S
We chose WoW for the technical competence and product knowledge demonstrated by the sales representative (Brandon Shonebarger)...Set customer expectations, provided periodic status updates and completed the project as advertised......Great pre-sales response and appointment setting, sales representative and fair pricing on our project.
Jeff & Paula B
The windows are well made and look great. The trim work was top quality. Very please with the
Chris & Marge B
Price was competitive (not the cheapest) but service was great. No
I have had many, many contractors do work on my house and I always dread it. WoW was the best I ever worked with. The initial meeting was very thorough and I felt like Brandon really wanted to solve my problem (and not just sell me something). Installation was efficient and professional
Every employee I dealt with from the salesman to the office staff to the installation crew was courteous and professional. Communication was excellent throughout the process. My new windows are beautiful, and I'm looking forward to having them replace the others next year.
I just wanted to say thank you from start to finish. Very impressed with everything!
I’ll leave a yelp review and will recommend your company.
We have had the best possible experience with Windows on Washington. They replaced all of our windows and in a separate project installed a new front door, storm door and shutters. We have worked with Zach both times and he is amazing: friendly, professional, knowledgeable and NOT pushy! We told him upfront what our budget was and he worked with us to find the best window and door options for our needs. We really appreciate his honest and expert advice.
We have been extremely impressed by the professionalism, communication, and
Having the new windows and doors completely transforms our home and has made it more comfortable and energy-efficient along with looking spectacular. If you can't already tell, we HIGHLY recommend giving them a call! ~Marie R
I would definitely recommend Windows on Washington. It was easy to schedule a free estimate. Brandon came to our home and gave us about a
Once we decided to go with Windows on Washington for our replacement windows, ordering windows and scheduling the installation was smooth and easy.
Once the installation date came, the windows on Washington crew showed up on time and got to work right away. Their work was efficient and once they were done they even vacuumed every room that they worked in!! :)
Our new windows are beautiful and functional! We are very happy with our choice to work with Windows
I had never heard of Windows
Want to let you know that the windows are in and look good. I have to tell you that the installation crew, Joon, Mario, and
A neighbor told us about Windows on Washington. We couldn't be happier. Zack was fun to work with and looking out the big window in the sunroom is like looking at a picture. We love the windows!MaryEllen Nicolosi. We were given an excellent price and quality compared to other companies. We'll definitely call you all when we're ready for more replacements. ~Nick & Mary
Just wanted to say thanks for another flawless WoW install for our new custom kitchen window. Young and his crew did a wonderful job on
Thanks for reaching out to me. The installation went great. We are very pleased with the door and the installation. I thought you handled every aspect of the engagement with great attention to detail. We hope to do business with you again in the future when we need more doors and windows replaced. I would not hesitate to recommend you. ~John C
Hello Jim,I hope you're doing well. Joon and his team came out to install my new windows last Thursday and I wanted to share how happy I am with the work they did and the finished product. The windows look great. And in my view, Joon went above and beyond to ensure a quality and aesthetically pleasing installation inside and out. He also worked with me to make sure my existing window blinds would fit within the window frames after installation of the new windows. I look forward to working with WoW again for the last set of windows that need to get replaced in my house.Thanks and have a good day. ~Beju E
We had a great experience with Windows on Washington. We had a relatively small job, only four basement windows, but both Greg the salesmen and the rest of the staff were respectful of our small project and treated us as any client. Their prices were in line with other estimates; however, Greg was extremely thorough and respectful in his
The service was excellent, no "sales pitch". The representative just discussed what needed to be replaced, explained the service,
We recently used Windows
Windows on Washington has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2016.