For those looking for the absolute cheapest place to get windows and siding no matter how good the reviews are for another company, then you can stop reading now. WOW is not the cheapest; in fact, they do not want to be known for being a bargain basement shop. What they are is a place to get a reasonable price with outstanding quality and excellent customer service.
My project was quite large. Our house is now over 25 years old, and we are the 3rd owners. Unfortunately, we never replaced any windows, fixed almost no trim, and while our siding was in okay shape, the builder cheaped out and didn’t bother to put Tyvec on the house. So, our windows were allowing wind to literally blow around the edges, there was water visible between the panes of glass, and with a strong wind gust, we could feel wind blowing through the light switches and outlets since there was no wrapping on the house. Further, during the summer, the poor quality windows would allow the sun to pass right through the glass and guests would be sweating while sitting in our kitchen. It was long past time to replace everything, sadly we came to this decision post-Covid and prices are at least 30% higher than pre-Covid.
We shopped 4 different places, one was 20% cheaper, one was well over 20% more (and didn’t even do siding) and the other was comparable. The cheaper place sold reasonable windows, but when I went and looked at a house they did, the trim wrapping looked terrible. If this was an example of something they wanted me to see, then I was pretty turned off. After talking with WOW, and reading their reviews, we decided they were the right ones to use.
We replaced 28 windows with Okna high efficiency triple pane windows, 2 sliding glass Okna doors and one Provia French door. We replaced our old Vinyl siding, Tyvec wrapped around the entire hours, and swapped the siding to Alside’s Ascend Composite product, which has qualities of Hardie Plank that we liked, has a wood look to it, is insulated and is a bit lower cost (it's more than Vinyl). We also capped ALL of our wood trim, replaced all our gutters, and all our soffits. This was a big, big job.
The biggest pain was waiting for things to arrive. This was not WOW fault, it is simply the Covid supply chain world we live in. Once things arrived, they were reasonable in setting up the installation dates. Windows and glass doors were done first. The crew was awesome. They were insanely fast. They basically had this done in about 2 days. That’s a tremendous amount of work in such a short time. The windows look great, although the slight green hue from Low-E is something you must get used to seeing. The Provia door had to be installed separately once it arrived. The biggest job was the siding, trim, etc. This was about a week’s worth of work. The crew arrived early, worked late, was courteous, and cleaned up each night. The gutters were installed a bit later – shockingly they bend and cut their own gutters using the metal to match the trim, so they coordinate perfectly.
As the project came towards completion, there were a few issues we had to rectify. I worked with the owner, Eric, and everything was resolved to our satisfaction. In the end, when it came to final payment, there were some things we owed them for and some things they owed us for; Eric simply said let’s call it even. I wish other companies would realize how much better a customer feels with that type of treatment as opposed to arguing about a few dollars here or there.
We and our neighbors love how our house looks. Several have already told us they are planning to use WOW when they go to upgrade. In fact, one of our neighbors already did their house with WOW based on our recommendation from just our interactions with the sales department. Their house also looks great.
So, if you want a company selling high quality windows and siding, who can fix your trim, gutters, shutters, etc, etc and does an outstanding installation, then WOW is who you are looking to hire.