At WoW, one of the things we pride ourselves most on is the customer experience. We work tirelessly to provide outstanding quality when it comes to the WoW team, products and processes. What does that mean? It means we only work with the best improvement installers, we only use top quality products and we have spent hours refining the production process so your home improvement project will be as seamless and enjoyable as possible. That is why we were overjoyed to be awarded Best Of Houzz 2020 in Customer Service. We do not do what we do for the awards or recognition. We do it because we respect and appreciate our customers. Awards and recognition are just an added bonus, which we are so appreciative of.
The annual people’s choice award from the Houzz community highlights home remodeling and design professionals with most popular designs and top ratings, and we are so pleased to have made the list. And really, it is mostly thanks to you, our customers. WoW was chosen by the millions of homeowners that comprise the Houzz community from among more than 2.5 million active home building, remodeling and design industry professionals. We were awarded the Customer Service award, which is based on several factors, including our overall rating on Houzz and client reviews submitted in 2019. So it is thanks to you and your wonderful reviews that we were awarded such an honour, and we cannot thank our community enough.
Windows on Washington Vice President Tara Novotny said: “We couldn’t be more proud of the WoW team for earning this prestigious award from Houzz. Their daily hard work and dedication to our clients’ satisfaction has fueled our successful growth and made us one of the best home improvement companies in the area. To all our existing and future clients, we promise to approach our future strategically and never sacrifice our high level of service and your total satisfaction for the sake of growth.”
Vice President of Industry Marketing for Houzz, Liza Hausman, said: “This year’s Best Of Houzz awards go to an incredibly talented and service-oriented group of home remodeling and design professionals, and we’re proud to highlight the winners on the Houzz website and app. This award is particularly meaningful as it reflects the sentiment of the millions of homeowners in the Houzz community who are hiring home professionals for their projects across the U.S. and around the world.”
What Makes Our Customer Service the Best of the Best?
While WoW is known for its exceptional home improvement work, as this Houzz award attests, we are also known for our outstanding customer service. What makes our customer service so great? Simply put - we believe that improving your home should be an enjoyable experience with no fuss and certainly no headaches. We have spent years designing our consultations, installations, and customer service experiences to minimize stress and provide you with a fair and honest home improvement experience. This year, it will be our 15th year in business, and we can confidently say our experience coupled with our incomparable home improvement work and customer service, makes us one of Virginia and Maryland’s most respected home improvement companies.
We Put the WOW in Home Improvement
Windows on Washington is also known for making the home improvement dreams of our customers a reality. We provide quality products, expert workmanship and outstanding customer service to improve the comfort, beauty and energy efficiency of our customers’ homes.
No Inflated Prices, No fake Discounts – Just Good, Honest Work
Our company is local and family-owned, and we were founded on a simple philosophy: be upfront and honest. We never force our clients to sit through a long-winded sales pitch followed by high-pressure tactics to make a sale. We will also never start with a sky-high inflated project price, only to offer discount after discount until clients sign a contract. No inflated prices, no fake discounts. We created a better way to do business.
At WoW, we work with our clients the way we want to be treated in our own homes - knowledgeably, professionally, and respectfully. We listen to your personal home needs and create a unique solution using world-class products coupled with our expert installation techniques. We explain your options and educate you on our approach to your project, but we also encourage you to do additional research so you feel confident with what we are offering. We provide you with an accurate project estimate every time.
There is no obligation, pressure, or hidden charges. And that is why customers come back to us time and time again, and recommend us to their friends and family. Thank you to Houzz for this amazing award and to all of our customers who helped us achieve it.